Ordering FAQ

Ordering FAQs

Ordering Guidelines

In an effort to provide the best service possible to you, below are some helpful tips to use when placing orders. Hopefully this information will assist in making the ordering and shipping process as easy as possible for all parties. Please do not hesitate to contact us with any questions, concerns or thoughts you may have regarding these procedures.

Full Truckload

Based on 18 to 24 pallets, depending on product weight. Balance item required. Multi-truck level accounts of four or more truckloads — a total bale/bag required can be ordered and split into required number of trucks based upon weight. Final truck will be revised to meet as close as possible the total required bales/bags.

Half Truckload

Based on 9 to 12 pallets, depending on product weight. Balance item required.

Normal Quantities per truck:

Lightweight mixes………………………………….22 to 24 pallets
Middleweight mixes……………………………….20 to 22 pallets
Heavyweight mixes……………………………….18 to 20 pallets
Baled mixes………………………………………..18 to 22 pallets
Retail soils………………………………………….18 to 22 pallets
Peat Moss…………………………………………..22 to 24 pallets
Shipping quantities subject to change based on fluctuations in the weight of the product, truck weight restrictions, and the size of the truck.

Place Orders in Advance

During the busy seasons, product demand increases, the availability of trucks decreases, and the increase in production demand poses a challenge for the industry. Flexibility on delivery dates is very helpful (i.e. “deliver week of” or “deliver between the 1st and 15th of month” is much easier than a specific date).

Transportation Surcharge

All prices subject to transportation surcharge. Please inquire as to the current Transportation Surcharge at time of order. This amount can change based upon the current situation.

Stop Fee

All less-than-full truckloads will be charged a $50 stop fee.

Flatbed-Only Requirement

When a customer requests “Flatbed-Only” for delivery of baled mix, peat moss or bagged mix, an additional charge will be added to the order. The amount charged will be determined at the time the trucking is confirmed. Flatbed-only requirements cannot be guaranteed and can only be fulfilled when equipment is available. Should you require a flatbed-only delivery, it is best to place your order in advance as much as possible to allow for flexibility on delivery times.

Chimney Stack Pallets

The standard loading practice is to “chimney stack” pallets when necessary to optimize space, as well as assist in securing the load during transport. If you require pallets to be loaded in any other manner, this needs to be advised when placing order and are subject to additional fees.

Delivery Notice
Delivery notice will be made the day prior to delivery. Should additional time be required, this needs to be advised at the time you place your order. While drivers do their best to meet the scheduled appointment, there are times when either weather, mechanical problems or delays at the border, etc. may affect this time. Drivers are asked to keep in contact when, or if, lengthy delays occur.

All Loads Booked As No Touch to the Driver
Please be sure to have the proper equipment and/or personnel available to unload once your delivery appointment has been set. The normal time allowed by most trucking companies is two hours. Trucks do not carry pallet jacks.

Specific Delivery Contacts
Should you have specific delivery contacts (names, numbers, e-mail addresses, etc.), please be sure to share these with us at time of order placement. Directions to facilities are also helpful. We keep this information on file.

Custom Blend Mix Orders
All mixes with additives are considered to be Custom Blend mixes and require a customer sign off on product.
Tier One Custom Blend- Order minimums are detailed on Add On price page.
Requests to waive this minimum are reviewed on a case by case basis.
Tier Two Custom Blend Order minimum is 4 Truckloads per year and must be taken in full truckload quantities.
Requests to waive this minimum are reviewed on a case by case basis.

Placing Your Order
All orders should be sent to orders@sungro.com. Please do not send to an individual’s e-mail address, as it could result in a processing delay. If email is not available, orders may be faxed to (413) 789-3425.

Additional Notes:
All orders will be invoiced at prices effective at time of delivery.
Pallet covers $3.50 each when requested with order, not available from all locations.
Charge for delivery with forklift (only from Anderson, SC plant) Within 100 miles of Anderson, SC plant $125.00 – Truckload $75.00 1/2 Truckloads 100-300 miles of Anderson, SC plant $200.00 – Truckload $120.00 1/2 Truckloads
Self unloader forklifts may be available from Pine Bluff, AR ….contact your Sun Gro representative for the additional cost.

PRODUCT SOURCING INFORMATION:
1) All compressed product is shipped from Canada
2) Bark Mixes are shipped from and to the following areas:
Anderson SC ships to:
ME, NH, VT, MA, CT, RI, NY, NJ, PA-E, MD, DE, VA, WV, NC, SC, GA, FL, AL, TN-E.
Quincy ships to:
PA-W, OH, KY, MI, IN, TN-W, NS, SD, NE, MN, MO-northeast, WI, IL – north and Central, IN.
Pine Bluff, AR ships to:
TX, OK, KS, LA, AR, MS, TN-W, MO-south and west, IL -south.
3) PX Mixes ship from Anderson SC.
4) NX, NCM Mixes ship from Anderson SC.
5) QN mixes ship from Quincy

 

FIND YOUR SALES REP:

Professional Products

Retail Products

International/Mexico

Golf and Turf